Customer Service Failures
As you read this, your company is experiencing a Customer Service Failure that neither you nor the person handling the problem
Continue reading >All posts in "Operations"
4 Important Reasons To Document Processes & Procedures
When most AV companies owners started a business, it’s typically just them and maybe a handful of people crazy enough
Continue reading >What Does Outcome-Based Selling Mean to Operations?
I have written (many times) about what it takes to profitably grow a production rental business. You need smart business
Continue reading >Wearing Too Many Hats?
Do your employees “wear a lot of hats” in order to get things done? Companies can learn how to do more with fewer people
Continue reading >Around the Table With Tom Stimson – Producing Content
This video looks at the challenges and benefits when production rental companies take on content development responsibilities.
Continue reading >All Projects Are Created Equal
My old boss has a saying, “We are in business for fun and profit. If we are not making a profit it’s not any
Continue reading >Rent or Purchase Decision Criteria
Tom Stimson, consultant at The Stimson Group and head blogger at AVMatters.info talks about the decision criteria for assessing
Continue reading >Project Management for Live Events
Tom Stimson, consultant at The Stimson Group and head blogger at AVMatters.info explains how the different kinds of Project
Continue reading >How to Be A Better Freelancer
A primer for the self-unemployed: A successful freelance career is equal parts talent, diplomacy, and common sense.
Continue reading >Embrace Outsourcing
How much outsourcing is too little, or too much? Are you hurting your bottom line by not knowing the answer?
Continue reading >
Page 1 of 2