It’s not enough to expect better for and of yourself, you should anticipate more from your customers. I call this Getting Ahead of Customer Expectations. Continue reading
Welcome to the first book in a series. This one’s free and all you have to do is create a login for AV-Matters.com.
As you read this, your company is experiencing a Customer Service Failure that neither you nor the person handling the problem is even aware of. That’s the hard part about maintaining customer satisfaction is that most representatives don’t know when they are facing a customer that is a victim of your failure. Continue reading
Failing businesses are everywhere and sometimes the problem is so obvious it makes you cringe: Continue reading